Widerrufsrecht

Thank you for shopping at mcgeeandco.shop.

We want customers to have a clear and straightforward process for returns, refunds, exchanges, damaged products, defective products, incorrect orders, incomplete shipments, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly from mcgeeandco.shop may be returned, refunded, exchanged, repaired, replaced, or otherwise resolved.

This policy includes our voluntary 30-day return period and does not limit any mandatory consumer rights available under applicable German or European Union law.

1. Seller Information

The online store operates using the following information:

Store and business name: mcgeeandco.shop
Email: info@mcgeeandco.shop
Telephone: +49 0201 519307
International telephone format: +490201519307
Business address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany
Return address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany

Customers may contact us regarding returns, refunds, damaged products, defective products, missing products, incorrect products, exchanges, cancellations, or other post-purchase concerns using the information above.

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official mcgeeandco.shop online store.

This policy covers:

• Voluntary returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Incomplete orders;

• Furniture and home-furnishing returns;

• Lighting and décor returns;

• Refund processing;

• Refund timing;

• Return shipping;

• Exchanges;

• Replacement products;

• Order cancellations; and

• Other eligible post-purchase issues.

Products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by mcgeeandco.shop are not covered by our voluntary return policy.

3. Thirty-Day Voluntary Return Period

mcgeeandco.shop provides a 30-day voluntary return period for eligible products.

The 30-day return period normally begins on the date the applicable product is delivered.

If an order is delivered in multiple shipments, the voluntary return period for each product begins on the date that particular product is delivered.

Customers should submit their return request before the applicable 30-day period expires.

Submitting a return request within 30 days does not automatically guarantee that every product qualifies for a voluntary return.

Return eligibility remains subject to the conditions described in this policy.

Our voluntary 30-day return policy operates in addition to mandatory statutory consumer rights.

4. Statutory Consumer Rights

Consumers purchasing goods online may have mandatory rights under applicable German and European Union consumer protection law.

Depending on the circumstances, these rights may include:

• A statutory right of withdrawal for qualifying distance purchases;

• Rights concerning defective or non-conforming products;

• Rights to repair or replacement where applicable;

• Rights to a price reduction or refund where applicable; and

• Other mandatory remedies.

Nothing in this policy excludes or reduces any consumer right that cannot lawfully be excluded.

If any provision of this policy conflicts with mandatory law, the mandatory legal requirement will prevail.

5. How to Request a Return

Before returning a product, customers should contact:

info@mcgeeandco.shop

The return request should include, where applicable:

• Order number;

• Customer's full name;

• Email address used for the order;

• Product being returned;

• Product model;

• Size;

• Color;

• Finish;

• Quantity;

• Reason for the return;

• Description of the issue;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably necessary to evaluate the request.

We normally review voluntary return requests within 1–3 business days after receiving the information reasonably necessary to process the request.

6. Return Authorization

Customers should normally contact us before sending a voluntary return.

If a return is accepted, we may provide:

• Return instructions;

• Return address confirmation;

• Packaging instructions;

• Shipping instructions;

• Return reference information; and

• Other information reasonably necessary to process the return.

Customers should follow the instructions provided.

Unauthorized voluntary returns may be delayed while we identify the order and determine eligibility.

Nothing in this section limits mandatory consumer rights.

7. Return Address

Approved returns should be sent according to the return instructions provided to:

mcgeeandco.shop
Am Porscheplatz 9
45127 Essen
Nordrhein-Westfalen
Germany

Email: info@mcgeeandco.shop
Telephone: +49 0201 519307

Customers are encouraged to use a trackable return shipping method and retain proof of shipment until the return and refund process has been completed.

8. General Return Eligibility

To qualify for a standard voluntary return, a product should generally be:

• In substantially the same condition in which it was received;

• Unused beyond reasonable inspection;

• Unaltered;

• Complete;

• Free from customer-caused damage;

• Returned with all original components;

• Returned with assembly hardware where applicable;

• Returned with accessories;

• Returned with manuals or instructions where applicable;

• Returned with labels where applicable; and

• Returned in original packaging where reasonably possible.

Customers may reasonably inspect a product to determine its nature, appearance, dimensions, finish, quality, and suitability.

Excessive use beyond reasonable inspection may affect eligibility under the voluntary return policy.

9. Furniture and Home-Furnishing Returns

Because mcgeeandco.shop may sell furniture, lighting, home décor, textiles, storage products, and related home furnishings, customers should take reasonable care when unpacking, inspecting, moving, and assembling products.

For voluntary returns, customers should avoid:

• Drilling additional holes;

• Permanently attaching products to walls or floors;

• Painting or refinishing products;

• Cutting product components;

• Removing structural components;

• Using permanent adhesives;

• Modifying hardware;

• Damaging surfaces during assembly;

• Exposing products to excessive moisture; or

• Causing avoidable damage through misuse.

Mandatory rights for defective or non-conforming products remain unaffected.

10. Assembly and Inspection

Customers may assemble products where reasonably necessary to assess them.

Customers should follow assembly instructions and use reasonable care.

Damage caused by:

• Incorrect assembly;

• Excessive force;

• Incorrect tools;

• Unauthorized modification;

• Failure to follow instructions; or

• Improper use

may affect eligibility under the voluntary return policy.

This does not affect statutory rights where the product or assembly instructions were defective.

11. Customer-Caused Damage

A voluntary return may be reduced or declined where a product has suffered customer-caused damage.

Examples may include:

• Scratches;

• Dents;

• Broken components;

• Water damage;

• Heat damage;

• Stains;

• Odors;

• Missing hardware;

• Missing accessories;

• Modified components;

• Damage during customer-arranged disassembly; or

• Other deterioration caused after delivery.

Any reduction in value will only be made where permitted by applicable law.

12. Products That May Not Qualify for Voluntary Return

Subject to applicable law, certain products may not qualify for our voluntary return program where they have been:

• Materially altered;

• Damaged by the customer;

• Used extensively;

• Permanently installed;

• Personalized;

• Specially manufactured;

• Customized to customer specifications;

• Returned incomplete; or

• Otherwise materially changed after delivery.

Mandatory rights concerning defective, damaged, incorrect, or non-conforming products remain unaffected.

13. Damaged Products

Customers should inspect products reasonably soon after delivery.

If a product arrives damaged, contact:

info@mcgeeandco.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the product;

• Photographs of damaged furniture components;

• Photographs of damaged finishes;

• Photographs of broken glass or lighting parts where relevant;

• Photographs of the outer packaging;

• Photograph of the shipping label; and

• Photographs of internal protective packaging.

Customers should retain the affected product and packaging until we confirm whether inspection or return is required.

14. Defective Products

If a product appears defective, contact us as soon as reasonably possible.

Please provide:

• Order number;

• Product name;

• Description of the defect;

• Date the defect became apparent;

• Photographs;

• Video where useful; and

• Other relevant information reasonably necessary to identify the issue.

Applicable statutory remedies remain available for legally defective or non-conforming products.

15. Incorrect Products

If we send a product different from the one ordered, contact:

info@mcgeeandco.shop

Please provide:

• Order number;

• Product ordered;

• Product received;

• Photographs of the received product;

• Product label photographs; and

• Photograph of the shipping label where available.

Where a fulfillment error is confirmed, we will provide an appropriate remedy without charging the customer reasonable return shipping costs.

16. Incorrect Size, Color, Finish, or Model

If you receive an incorrect:

• Size;

• Color;

• Finish;

• Model;

• Variation;

• Configuration; or

• Product option

because of our fulfillment error, please contact us promptly.

Where the error is confirmed, we will arrange an appropriate replacement, return, or refund.

17. Missing Products and Incomplete Orders

If an order appears incomplete, first confirm whether it was shipped in multiple packages.

Separate shipments may have:

• Different tracking numbers;

• Different carriers;

• Different delivery dates; and

• Different package contents.

If all expected shipments are shown as delivered and a product remains missing, contact:

info@mcgeeandco.shop

Please include your order number and a description of the missing product.

18. Missing Components and Hardware

If a furniture, lighting, or décor product is missing:

• Screws;

• Bolts;

• Brackets;

• Handles;

• Legs;

• Shelves;

• Panels;

• Fittings;

• Mounting parts;

• Electrical components; or

• Other included hardware,

please contact us before returning the complete product.

Where practical, we may provide the missing component without requiring return of the entire item.

19. Return Shipping for Our Error

Where we confirm that a product was:

• Damaged during delivery;

• Defective;

• Incorrectly shipped;

• Missing essential components;

• The wrong product;

• The wrong size;

• The wrong color or finish;

• The wrong model; or

• Otherwise non-conforming because of our confirmed error,

we will bear reasonable return shipping costs where applicable.

We may provide:

• A prepaid return label;

• Carrier collection;

• Reimbursement of reasonable return shipping; or

• Another suitable return method.

For large or bulky products, customers should contact us before independently arranging expensive freight transportation.

20. Customer-Preference Return Shipping

For voluntary returns requested solely because of customer preference, the customer is generally responsible for return shipping costs, subject to applicable mandatory rights.

Customer-preference reasons may include:

• Change of mind;

• Product no longer wanted;

• Color preference;

• Style preference;

• Size preference;

• Incorrect dimensions selected by the customer;

• Accidental purchase;

• Ordering the wrong quantity; or

• Other reasons not caused by our error.

21. Large and Bulky Product Returns

Some furniture or oversized products may require specialist transportation.

Customers making voluntary returns of large or bulky products should contact us before independently arranging return transportation.

Actual return costs may depend on:

• Product dimensions;

• Product weight;

• Carrier;

• Collection location;

• Destination;

• Freight requirements; and

• Handling requirements.

Responsibility for such costs remains subject to applicable law.

22. Original Shipping Charges

Eligible standard outbound shipping is offered free of charge unless otherwise clearly disclosed during checkout.

Because no separate standard outbound shipping charge is normally paid on eligible free-shipping orders, there is generally no standard outbound shipping amount to refund.

Where a customer paid for optional premium delivery, treatment of those charges will depend on the reason for the return and applicable law.

23. No Restocking Fee

mcgeeandco.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed amount or percentage solely because an eligible product is returned.

The absence of a restocking fee does not mean that mcgeeandco.shop must bear:

• Customer-preference return shipping;

• Customer-caused damage;

• Missing-component costs;

• Address correction charges;

• Re-delivery costs;

• Freight costs caused by customer error; or

• Other amounts that are not restocking fees.

24. Return Packaging

Customers should package returned products carefully.

Where reasonably possible:

• Use appropriate protective packaging;

• Protect corners and finished surfaces;

• Include all components;

• Include assembly hardware;

• Include accessories;

• Include manuals;

• Protect glass or fragile elements;

• Secure movable parts; and

• Clearly identify the order number.

Customers arranging their own return transportation are responsible for reasonably protecting the product during return shipment.

25. Trackable Return Shipping

We recommend using an appropriate trackable shipping service.

Customers should retain:

• Shipping receipt;

• Tracking number;

• Carrier information; and

• Proof of shipment

until the return has been fully processed.

For larger freight returns, customers should retain collection and delivery documentation.

26. Return Inspection

After a returned product is received, we may reasonably inspect it to confirm:

• Product identity;

• Quantity;

• Product condition;

• Presence of components;

• Presence of hardware;

• Presence of accessories;

• Nature of reported damage;

• Nature of reported defect; and

• Eligibility for refund.

Inspection will not be used to restrict mandatory consumer rights beyond what applicable law permits.

27. Refund Approval

Once an eligible return has been received or otherwise sufficiently verified, we will determine whether a refund is approved.

Where approved, we will normally send a refund confirmation.

Approved refunds will cover the amount properly refundable for the affected product, subject to applicable law and any lawful reduction in value.

28. Refund Time — Within 7 Calendar Days

For an approved eligible refund, mcgeeandco.shop will process the refund promptly so that the amount is normally credited to the customer's original payment method within 7 calendar days after refund approval.

Our standard refund commitment is:

Approved refund arrival time: within 7 calendar days after refund approval.

Where reasonably possible, the refund will be initiated earlier to allow sufficient processing time.

Mandatory statutory refund deadlines remain unaffected.

29. Original Payment Method

Refunds will normally be returned to the same payment method used for the original purchase.

This may include:

• Credit card;

• Debit card;

• PayPal;

• Digital wallet; or

• Another supported electronic payment method.

Where a monetary refund is due, we will not normally substitute store credit without customer agreement.

30. Payment Provider Processing

Banks, card issuers, PayPal, digital wallets, and other payment processors may require processing time before refunded funds appear in the customer's account.

Our refund process is designed so that approved refunds are normally credited within 7 calendar days after refund approval.

If more than 7 calendar days have passed after refund approval and the funds do not appear, contact:

info@mcgeeandco.shop

We will review the refund status and provide available transaction information.

31. Credit and Debit Card Refunds

Card refunds will normally be returned to the card account used for the original transaction.

Depending on the bank or card issuer, the refund may appear as:

• A separate credit;

• A reversal of the original transaction;

• An account adjustment; or

• Another form of credit.

Customers should contact us if an approved refund has not appeared within the stated timeframe.

32. PayPal and Digital Wallet Refunds

Where an order was paid using PayPal or another supported digital wallet, the refund will normally be returned through the same payment service.

Depending on the customer's payment configuration, the refund may appear:

• In the wallet balance;

• Against the original transaction;

• On the connected payment card; or

• In the connected bank account.

33. Partial Refunds

A partial refund may be appropriate where:

• Only part of an order is returned;

• Only some products qualify for refund;

• A customer retains part of an order;

• A legally permitted reduction in value applies; or

• Another partial resolution has been agreed.

Any partial refund will be processed in accordance with applicable law.

34. Refunds for Damaged Products

Where a product is confirmed damaged and a refund is the appropriate remedy, we will process the refund after any reasonably necessary verification or return procedure.

Once approved, our standard 7-calendar-day refund arrival target applies.

35. Refunds for Defective Products

Where a product is confirmed defective, the available remedy may include:

• Repair;

• Replacement;

• Price reduction;

• Refund; or

• Another remedy required by law.

Where a refund is approved, the standard 7-calendar-day refund arrival timeframe applies.

36. Refunds for Incorrect Products

Where we confirm that an incorrect product was supplied and a refund is appropriate, we will process the refund after the applicable return or verification procedure has been completed.

Reasonable return shipping resulting from our confirmed error will not be charged to the customer.

37. Refunds for Missing Products

If a product is confirmed missing and replacement is unavailable or inappropriate, we may approve a refund.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

38. Refunds for Lost Shipments

Where a carrier confirms that a shipment was lost before delivery and a refund is the appropriate remedy, we will process the refund after completing any reasonably necessary carrier investigation.

Once approved, the standard 7-calendar-day refund timeframe applies.

39. Exchanges

Customers wishing to exchange an eligible product should contact:

info@mcgeeandco.shop

Exchange availability depends on current inventory.

An exchange may be completed by:

• Returning the original product;

• Reserving another size;

• Reserving another color or finish;

• Reserving a replacement product;

• Shipping a replacement after verification; or

• Returning the original product and placing a new order.

Any applicable price difference will be communicated before the exchange is completed.

40. Exchange Shipping Costs

Where an exchange is necessary because of our confirmed error, we will bear reasonable shipping costs associated with correcting the error.

For voluntary exchanges requested solely because of customer preference, the customer may be responsible for applicable shipping costs where permitted by law.

41. Order Cancellation Before Shipment

Customers wishing to cancel an order should contact:

info@mcgeeandco.shop

Please provide:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

We will make reasonable efforts to cancel an order before final fulfillment.

Cancellation cannot always be guaranteed once preparation, packaging, or shipment has begun.

42. Cancellation After Shipment

Once an order has been dispatched, operational cancellation may no longer be possible.

The customer may need to receive the product and then exercise an applicable return or withdrawal right.

Mandatory statutory rights remain unaffected.

43. Refused Deliveries

Customers should contact us before intentionally refusing a shipment.

Refusing a shipment does not automatically constitute an approved voluntary return.

Where a customer intends to withdraw from a purchase, the customer should clearly communicate that decision.

Additional customer-caused carrier costs may apply where permitted by law.

44. Returned-to-Sender Orders

A package may be returned because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Refusal;

• Failure to collect;

• Customs issues; or

• Carrier error.

Once the returned shipment is received, we will review the circumstances and determine an appropriate resolution.

45. Refunds for Returned-to-Sender Orders

Where a returned-to-sender order qualifies for a refund, the refund will be processed after the returned shipment and relevant circumstances have been reviewed.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

46. Promotional and Discounted Products

Unless otherwise clearly disclosed before purchase, eligible sale, discount, or promotional products are subject to the same general return conditions as other eligible products.

Refunds for discounted products are generally based on the amount actually paid.

Promotional pricing does not eliminate mandatory statutory consumer rights.

47. Gifts

Where an order was purchased as a gift, refund processing normally follows the original payment transaction.

Unless another lawful arrangement is agreed, refunds will generally be returned to the original purchaser's payment method.

48. Duplicate Refund Requests

Customers should avoid submitting multiple simultaneous refund requests for the same transaction through multiple channels.

Duplicate refunds or payment disputes may delay processing where a payment provider temporarily restricts the transaction.

If you have already contacted us, please reference the original order or customer-service communication.

49. Chargebacks and Payment Disputes

We encourage customers to contact us about genuine order or refund concerns so that we can investigate and provide an appropriate resolution.

Nothing in this policy prevents a customer from exercising lawful rights through a bank, card issuer, payment provider, or competent authority.

We may contest fraudulent or knowingly false disputes using available payment, tracking, delivery, and communication records.

50. Fraud Prevention

We may investigate return or refund requests where there is a reasonable indication of:

• Return fraud;

• Payment fraud;

• Product substitution;

• False damage claims;

• Manipulated evidence;

• Repeated abusive activity; or

• Other unlawful conduct.

Fraud-prevention measures will not be used to deny legitimate mandatory consumer rights.

51. Statutory Rights for Defective or Non-Conforming Products

Mandatory consumer rights concerning defective or non-conforming goods are separate from our voluntary 30-day return policy.

Depending on applicable law and circumstances, remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Contract termination;

• Refund; or

• Other mandatory remedies.

Nothing in this policy excludes or reduces rights that cannot lawfully be excluded.

52. Voluntary Return Policy and Mandatory Rights

Our voluntary 30-day return period provides additional flexibility for qualifying returns.

However:

• Mandatory statutory rights continue to apply independently;

• Voluntary conditions do not override mandatory law;

• Mandatory remedies cannot be excluded; and

• Applicable law prevails where a conflict exists.

53. Customer Communication Responsibilities

We normally communicate about returns and refunds using the email address or telephone number provided with the order.

Customers should:

• Provide valid contact information;

• Monitor their inbox;

• Check spam and junk folders;

• Respond to reasonable information requests;

• Retain return receipts;

• Retain tracking information;

• Retain photographs where relevant; and

• Keep relevant order documentation until the matter is resolved.

54. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Return procedures;

• Payment systems;

• Shipping services;

• Product offerings;

• Customer-service processes; or

• Legal obligations.

The updated version will be published on mcgeeandco.shop with a revised “Last Updated” date.

Unless otherwise required by applicable law, revisions will generally apply to purchases made after the updated policy becomes effective.

55. Contact Us

If you have questions about a return, refund, exchange, damaged product, defective product, missing product, incorrect product, cancellation, or other post-purchase issue, please contact us:

Store and business name: mcgeeandco.shop
Email: info@mcgeeandco.shop
Telephone: +49 0201 519307
International telephone format: +490201519307
Business address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany
Return address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany

When contacting us about an existing order, please include your order number and the email address used during checkout.

Refund Summary

For clarity, our standard return and refund terms are:

Voluntary return period: 30 days after delivery
Return request review: Normally 1–3 business days
Restocking fee: None
Refund method: Original payment method
Approved refund arrival time: Within 7 calendar days after refund approval
Return shipping for confirmed seller error: Paid by mcgeeandco.shop where applicable
Customer-preference return shipping: Generally paid by the customer, subject to mandatory statutory rights
Return address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany
Customer service email: info@mcgeeandco.shop
Customer service telephone: +49 0201 519307