Versand

Thank you for visiting and shopping at mcgeeandco.shop.

mcgeeandco.shop is an online seller operating from Germany. We primarily offer furniture, home furnishings, lighting, decorative accessories, home décor, textiles, storage products, and other products available through our online store.

This Shipping and Delivery Policy explains how orders placed through mcgeeandco.shop are confirmed, processed, prepared, shipped, tracked, delivered, and, where applicable, returned.

By placing an order through mcgeeandco.shop, you acknowledge that you have read and understood this Shipping and Delivery Policy.

Nothing in this policy excludes, restricts, or limits any mandatory consumer right that cannot lawfully be excluded, restricted, or limited under applicable law.

1. Seller Information

The online store operates using the following information:

Store and business name: mcgeeandco.shop
Business type: Online seller based in Germany
Primary product category: Furniture, home furnishings, lighting, home décor, textiles, accessories, storage products, and other products offered through the online store
Email: info@mcgeeandco.shop
Telephone: +49 0201 519307
Business address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany
Return address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany

Customers may contact us regarding order processing, shipping, tracking, delivery, damaged products, missing packages, returns, exchanges, or other order-related matters using the contact information above.

2. Scope of This Policy

This policy applies to eligible orders placed directly through the official mcgeeandco.shop online store.

This policy covers:

  • Order confirmation;

  • Payment verification;

  • Address verification;

  • Order processing;

  • Product preparation;

  • Shipping destinations;

  • Shipping charges;

  • Estimated delivery times;

  • Shipping methods;

  • Tracking information;

  • International shipping;

  • Customs procedures;

  • Import duties and taxes;

  • Delivery attempts;

  • Address changes;

  • Order modifications;

  • Order cancellations;

  • Delayed shipments;

  • Lost shipments;

  • Damaged packages;

  • Damaged products;

  • Incorrect products;

  • Missing products;

  • Incomplete shipments;

  • Undeliverable shipments;

  • Refused shipments;

  • Returned-to-sender shipments; and

  • Shipping-related return procedures.

This policy does not apply to products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by mcgeeandco.shop.

3. Definition of Business Days

Unless expressly stated otherwise, processing, shipping, return, and customer-service periods described in this policy are measured in business days.

Business days generally mean Monday through Friday and exclude:

  • Saturdays;

  • Sundays;

  • German public holidays;

  • Public holidays applicable in Nordrhein-Westfalen where relevant;

  • Carrier holidays;

  • Bank holidays;

  • Days on which shipping or fulfillment services are unavailable; and

  • Days materially affected by events beyond our reasonable control.

Orders submitted on a weekend or applicable public holiday will normally begin processing on the next available business day.

4. Order Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

An order confirmation means that we have received your order.

It does not necessarily mean that:

  • Payment has been fully verified;

  • The billing information has been approved;

  • The shipping address has been verified;

  • Every product remains available;

  • The order has entered final fulfillment;

  • The order has been packed; or

  • The order has been shipped.

If you do not receive an order confirmation:

  1. Check your spam or junk email folder;

  2. Confirm that the email address entered during checkout was correct; and

  3. Contact info@mcgeeandco.shop if you still cannot locate the confirmation.

Customers should review their order confirmation and promptly notify us of any incorrect:

  • Product;

  • Model;

  • Size;

  • Color;

  • Finish;

  • Quantity;

  • Billing information;

  • Delivery address; or

  • Contact information.

5. Payment Authorization and Verification

Orders will normally begin processing only after payment has been successfully authorized or received.

We may conduct reasonable verification before fulfilling an order.

Verification may include reviewing:

  • Payment authorization;

  • Billing details;

  • Shipping details;

  • Contact information;

  • Order value;

  • Product quantity;

  • Fraud indicators;

  • Unusual purchasing activity; and

  • Other information reasonably necessary to process the transaction securely.

We may contact a customer if additional information is reasonably required.

Processing may be delayed where:

  • Payment remains pending;

  • Payment is declined;

  • Payment is reversed;

  • Billing information cannot be verified;

  • Shipping information cannot be verified;

  • The delivery address appears incomplete;

  • The order requires additional fraud-prevention review; or

  • Additional customer verification is reasonably necessary.

Where an order cannot reasonably be verified, we may place it on hold or cancel it, subject to applicable law.

6. Order Processing Time

Our normal order processing time is 1–3 business days.

Processing begins after:

  1. The order has been successfully placed;

  2. Payment has been confirmed;

  3. Required order information has been received; and

  4. Any necessary verification has been completed.

Order processing may include:

  • Confirming payment;

  • Reviewing the order;

  • Confirming inventory;

  • Inspecting products;

  • Selecting the correct product;

  • Confirming size, color, finish, or variation;

  • Preparing the product;

  • Preparing furniture components;

  • Preparing lighting or decorative items;

  • Packaging the order;

  • Preparing shipping documentation;

  • Creating a shipping label; and

  • Transferring the shipment to the applicable carrier.

Processing time is separate from shipping time.

The estimated 6–9 business-day shipping period begins after processing has been completed and the shipment has been accepted by the applicable carrier.

7. Processing Delays

Although most orders are processed within 1–3 business days, additional processing time may occasionally be required because of:

  • Weekends;

  • Public holidays;

  • High order volume;

  • Promotional events;

  • Product launches;

  • Inventory discrepancies;

  • Product inspection requirements;

  • Furniture preparation;

  • Special packaging requirements;

  • Payment verification;

  • Incomplete addresses;

  • Fraud-prevention reviews;

  • Severe weather;

  • Natural disasters;

  • Public emergencies;

  • Carrier disruptions;

  • Supply-chain interruptions; or

  • Other circumstances outside our reasonable control.

If an order experiences a material processing delay, we will make reasonable efforts to notify the customer using the contact information provided with the order.

8. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to keep inventory information accurate, a product may become unavailable after an order is submitted because of:

  • Inventory errors;

  • Simultaneous purchases;

  • Product damage discovered during inspection;

  • Supplier issues;

  • Fulfillment issues;

  • Incorrect inventory counts;

  • Discontinued products; or

  • Other unexpected circumstances.

If an ordered product becomes unavailable, we may:

  • Contact the customer;

  • Cancel the unavailable product;

  • Offer an alternative with customer approval;

  • Ship available products separately; or

  • Cancel the affected order where necessary.

We will not substitute a materially different product without customer consent.

9. Shipping Destinations

mcgeeandco.shop provides shipping to countries and regions available for selection during checkout.

If a country, region, state, province, territory, city, or postal code cannot be selected or accepted during checkout, we may currently be unable to ship to that destination.

Shipping availability may depend on:

  • Carrier coverage;

  • Local delivery conditions;

  • Customs requirements;

  • Import restrictions;

  • Product restrictions;

  • Local law;

  • Address type;

  • Postal code;

  • Package size;

  • Package weight;

  • Furniture dimensions;

  • Freight availability;

  • International transportation conditions; and

  • Temporary carrier limitations.

Shipping availability may change if carrier services, customs rules, legal requirements, or operational conditions change.

10. Free Standard Shipping

mcgeeandco.shop offers free standard shipping on eligible orders to destinations currently supported during checkout, unless a different charge is clearly disclosed before purchase.

Unless otherwise stated:

  • No minimum order value is required for eligible free standard shipping;

  • Free shipping applies to eligible orders;

  • Free shipping applies to the original outbound shipment; and

  • Free shipping applies only to the standard shipping method.

Free standard shipping does not necessarily include:

  • Express shipping;

  • Expedited shipping;

  • Same-day delivery;

  • White-glove delivery;

  • In-home installation;

  • Furniture assembly;

  • Removal of old furniture;

  • Customs duties;

  • Import taxes;

  • Value-added tax where separately payable;

  • Customs brokerage charges;

  • Remote-area surcharges;

  • Address correction charges;

  • Re-delivery charges;

  • Customer-preference return shipping;

  • Exchange shipping; or

  • Re-shipping caused by incorrect customer-provided information.

If an optional paid or expedited shipping method is available, its price will be displayed during checkout.

11. Estimated Shipping Time

Our estimated standard shipping time is 6–9 business days after order processing has been completed.

The normal estimated order timeline is therefore:

  • Order processing: 1–3 business days;

  • Shipping and transportation: approximately 6–9 business days; and

  • Estimated total timeframe: approximately 7–12 business days.

For example, if an order requires three business days to process and nine business days for transportation, the estimated total time may be approximately twelve business days.

Weekends, public holidays, carrier holidays, customs delays, and significant transportation disruptions are not included in these estimates.

12. Delivery Estimates Are Not Guarantees

Shipping and delivery periods are estimates unless expressly stated otherwise.

An estimated delivery date shown:

  • On a product page;

  • During checkout;

  • In an order confirmation;

  • In a shipping confirmation;

  • In a tracking message; or

  • On a carrier's tracking page

does not necessarily constitute a guaranteed delivery date.

Actual delivery times may vary depending on:

  • Customer location;

  • Carrier service;

  • Package routing;

  • Freight requirements;

  • Product dimensions;

  • Customs clearance;

  • Local delivery conditions;

  • Weather;

  • Public holidays;

  • Peak shopping periods;

  • Failed delivery attempts;

  • Incorrect address information; or

  • Other circumstances outside our reasonable control.

Nothing in this section limits mandatory consumer rights relating to delayed or non-delivery.

13. Shipping Methods and Carriers

We select carriers and shipping services based on factors such as:

  • Destination;

  • Delivery address;

  • Package weight;

  • Package dimensions;

  • Furniture dimensions;

  • Product availability;

  • Carrier coverage;

  • Expected delivery time; and

  • Operational requirements.

Large furniture, oversized decorative products, lighting, mirrors, or fragile products may require different carriers or handling procedures from standard parcels.

Customers may not always be able to select a specific carrier unless carrier selection is expressly offered during checkout.

International shipments may be handled by more than one carrier.

14. Shipping Confirmation

Once an order has been shipped, we will normally send a shipping confirmation to the email address provided during checkout.

Where available, the confirmation may include:

  • Order number;

  • Shipping date;

  • Carrier name;

  • Tracking number;

  • Tracking link; and

  • General delivery information.

Carrier tracking information may take up to approximately 48 hours to become active after shipping information has been generated.

15. Package Tracking

Customers are encouraged to monitor tracking information associated with their orders.

Tracking may temporarily show limited or no movement while a shipment:

  • Waits for its first carrier scan;

  • Moves between distribution facilities;

  • Travels internationally;

  • Waits for customs clearance;

  • Transfers between carriers;

  • Waits for final-mile delivery;

  • Is processed during weekends or public holidays; or

  • Travels through locations where real-time scanning is unavailable.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

If tracking has not updated for an unusually long period, contact:

info@mcgeeandco.shop

Please include your order number and tracking information.

16. Multiple and Split Shipments

An order containing multiple products may be divided into separate shipments.

Separate shipments may be used where:

  • Products are stored at different fulfillment locations;

  • Products become ready at different times;

  • Package size or weight requires separation;

  • Furniture components are shipped separately;

  • Fragile products require separate packaging;

  • Different carriers are used; or

  • Separate shipping improves fulfillment efficiency.

Each package may have its own:

  • Shipping confirmation;

  • Tracking number;

  • Carrier;

  • Route; and

  • Delivery date.

Receiving one package does not necessarily mean that the entire order has been delivered.

No additional standard shipping charge will be imposed solely because we divide an otherwise eligible order into multiple shipments.

17. International Shipping

International orders may be subject to customs processing in the destination country.

Customers are responsible for confirming that the products ordered may legally be imported and used in their destination jurisdiction.

We may be unable to fulfill an international order where:

  • The destination is unsupported;

  • Carrier service is unavailable;

  • Transportation is legally restricted;

  • The product cannot legally be imported;

  • Required customs information cannot be provided;

  • Product dimensions exceed available carrier limits; or

  • Applicable law prevents fulfillment.

International delivery estimates may be affected by customs inspections or border procedures.

18. Customs Duties and Import Taxes

Free shipping does not necessarily mean that an international order is exempt from taxes or customs-related charges.

Depending on the destination, an order may be subject to:

  • Customs duties;

  • Import taxes;

  • Import VAT;

  • Customs brokerage charges;

  • Customs clearance fees;

  • Postal handling charges; or

  • Other government-imposed charges.

Where taxes or duties are collected during checkout, this will normally be indicated before payment.

Where such charges are not collected by mcgeeandco.shop, the recipient may be required to pay them directly to the carrier, customs authority, or other relevant authority.

We do not control charges independently imposed by government authorities.

19. Customs Clearance

Customs authorities may inspect, delay, hold, or request additional information concerning international shipments.

Customers may be asked to provide:

  • Identification;

  • Tax information;

  • Import documentation;

  • Proof of purchase;

  • Product information;

  • Payment of duties or taxes; or

  • Other legally required documentation.

Customers should respond promptly to legitimate customs or carrier requests.

We may provide available order documentation where reasonably necessary, but customs decisions remain under the authority of the relevant government agencies.

20. Accurate Shipping Information

Customers must provide complete and accurate shipping information during checkout.

Shipping information should include, where applicable:

  • Recipient's full name;

  • Street and house number;

  • Apartment, unit, suite, floor, or building information;

  • City;

  • State or region;

  • Postal code;

  • Country;

  • Telephone number; and

  • Relevant delivery instructions.

Customers should carefully verify the delivery information before submitting an order.

mcgeeandco.shop is not responsible for delays or additional costs caused solely by incorrect customer-provided information, except where applicable law provides otherwise.

21. Changing a Shipping Address

If you need to change a shipping address, contact us immediately at:

info@mcgeeandco.shop

The request should include:

  • Order number;

  • Customer's full name;

  • Original shipping address;

  • Complete corrected shipping address; and

  • Reason for the requested change.

For security purposes, we may request that the change be submitted from the email address used to place the order.

We will make reasonable efforts to update the address if the order has not entered final fulfillment.

Address changes cannot be guaranteed after shipment.

22. Incorrect or Incomplete Addresses

If delivery cannot be completed because an incorrect or incomplete address was provided, the carrier may:

  • Delay the shipment;

  • Attempt an address correction;

  • Hold the package;

  • Return the package to the sender;

  • Request customer collection; or

  • Take another action under applicable carrier procedures.

Where legally permitted, the customer may be responsible for:

  • Address correction charges;

  • Return-to-sender charges;

  • Re-delivery costs;

  • Storage costs;

  • Customs costs; and

  • Re-shipping costs.

The original free standard shipping offer does not automatically cover additional transportation caused by incorrect customer-provided address information.

23. Delivery Instructions

Customers may provide delivery instructions where checkout allows them to do so.

We will make reasonable efforts to communicate relevant instructions to the carrier, but we cannot guarantee that every carrier will follow every request.

Instructions concerning:

  • Building access;

  • Gate access;

  • Telephone calls;

  • Delivery timing;

  • Signature requirements;

  • Package placement;

  • Reception desks;

  • Furniture access;

  • Stair access; or

  • Building security

remain subject to carrier procedures.

Customers should not include passwords, payment details, identity documents, or other sensitive information in delivery instructions.

24. Signature Requirements

Some orders may require a signature because of:

  • Order value;

  • Product size;

  • Product type;

  • Delivery destination;

  • Carrier requirements;

  • Fraud-prevention procedures; or

  • Other security considerations.

Where a signature is required, the recipient should make reasonable arrangements to receive the shipment.

A carrier may hold or return a shipment where the required signature cannot be obtained after the permitted number of delivery attempts.

25. Delivery Attempts

A carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

  • Leave a delivery notice;

  • Request additional instructions;

  • Hold the shipment;

  • Arrange another attempt;

  • Deliver the shipment to an authorized collection location; or

  • Return the shipment to the sender.

Customers should monitor tracking information and respond promptly to carrier notices.

26. P.O. Boxes and Special Addresses

Delivery to:

  • P.O. boxes;

  • Parcel lockers;

  • Hotels;

  • Temporary residences;

  • Freight-forwarding facilities;

  • Military addresses; or

  • Remote locations

is subject to carrier availability.

Large furniture and oversized products may not be suitable for parcel lockers or P.O. boxes.

Where necessary, we may request an alternative delivery address.

27. Freight Forwarders and Third-Party Receiving Services

If a customer directs an order to a freight forwarder, hotel, warehouse, mail-forwarding service, or other third-party receiving service, the customer is responsible for:

  • Confirming the third party's address;

  • Confirming the third party will accept the shipment;

  • Confirming the third party can handle the size and weight;

  • Paying any third-party charges;

  • Arranging onward transportation; and

  • Ensuring proper handling after initial delivery.

Our ability to investigate loss or damage occurring after an independent third party has accepted and forwarded the shipment may be limited.

28. Delayed Shipments

A shipment may be delayed because of:

  • Severe weather;

  • Natural disasters;

  • Carrier congestion;

  • Airport or port congestion;

  • Customs inspections;

  • Security screening;

  • Labor disputes;

  • Transportation accidents;

  • Public emergencies;

  • International conflicts;

  • Government restrictions;

  • Incorrect addresses;

  • Failed delivery attempts;

  • Peak-season demand;

  • Freight restrictions;

  • Local delivery disruptions; or

  • Other circumstances outside our reasonable control.

A delayed shipment is not automatically considered lost.

We will make reasonable efforts to assist with significantly delayed shipments.

29. Holiday and Promotional Periods

Processing and shipping may take longer during:

  • Black Friday;

  • Cyber Monday;

  • Christmas;

  • New Year;

  • Easter;

  • Other public holidays;

  • Major promotional campaigns;

  • Product launches; or

  • Unexpected periods of high demand.

Customers ordering products for a particular event, renovation, move, holiday, or gift date should place orders sufficiently early.

30. Force Majeure

To the extent permitted by applicable law, fulfillment may be affected by circumstances outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire;

  • Flood;

  • Earthquake;

  • War;

  • Civil unrest;

  • Public-health emergencies;

  • Government action;

  • Customs restrictions;

  • Labor disputes;

  • Carrier interruptions;

  • Transportation shutdowns;

  • Utility outages;

  • Internet outages; or

  • Significant supply-chain interruptions.

We will make reasonable efforts to resume normal fulfillment when circumstances permit.

Nothing in this section excludes liability or consumer rights that cannot legally be excluded.

31. Packages Marked as Delivered

If tracking shows that a shipment was delivered but it cannot be located:

  1. Confirm the delivery address;

  2. Check entrances and safe delivery locations;

  3. Check garages, parcel areas, and storage locations;

  4. Ask members of the household;

  5. Ask neighbors where appropriate;

  6. Contact building reception or management;

  7. Review available carrier delivery evidence; and

  8. Contact the carrier.

If the package remains missing, contact:

info@mcgeeandco.shop

Please provide:

  • Order number;

  • Recipient name;

  • Shipping address;

  • Tracking number; and

  • Description of the issue.

We will make reasonable efforts to assist with the investigation.

32. Lost Packages

A shipment may be treated as potentially lost where:

  • The estimated delivery period has been materially exceeded;

  • Tracking has not updated for an extended period; and

  • The carrier cannot confirm the shipment's location.

If you believe a shipment has been lost, contact us with:

  • Order number;

  • Customer name;

  • Delivery address;

  • Tracking number;

  • Date of the last tracking update; and

  • Available carrier communications.

We may initiate a carrier investigation.

Where a shipment is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

33. Missing Packages After Confirmed Delivery

Where tracking indicates successful delivery but a shipment cannot later be located, customers should:

  • Check the delivery premises;

  • Ask other occupants;

  • Check with neighbors;

  • Contact building management;

  • Review carrier evidence; and

  • Contact the carrier.

Customers should also notify us and provide available supporting information.

Nothing in this provision reduces mandatory consumer rights concerning delivery.

34. Damaged Packages or Products

Customers should inspect packages and products reasonably soon after delivery.

If a product arrives damaged, contact:

info@mcgeeandco.shop

Please provide, where reasonably possible:

  • Order number;

  • Customer name;

  • Description of the damage;

  • Photographs of the outer packaging;

  • Photograph of the shipping label;

  • Photographs of the damaged product;

  • Photographs of furniture components;

  • Photographs of damaged finishes;

  • Photographs of broken glass or lighting components where applicable;

  • Photographs of internal protective packaging; and

  • Other relevant information.

Customers should retain the damaged product and packaging until we confirm whether inspection or return is required.

35. Incorrect, Missing, or Incomplete Orders

If you receive:

  • The wrong product;

  • The wrong size;

  • The wrong color;

  • The wrong finish;

  • The wrong quantity;

  • Missing furniture components;

  • Missing hardware;

  • A product you did not order; or

  • An incomplete shipment,

contact:

info@mcgeeandco.shop

Please provide your order number and, where possible:

  • Photographs of the products received;

  • Product labels;

  • Shipping label;

  • Package contents; and

  • Missing or incorrect components.

Where we confirm a fulfillment error, we will provide an appropriate remedy.

36. Refused Packages

If a customer refuses delivery, the carrier may return the shipment to the sender.

A refusal may occur because:

  • The customer no longer wants the order;

  • Delivery was not accepted;

  • Customs charges were not paid;

  • The shipment was not collected;

  • The recipient was unavailable; or

  • The customer did not recognize the shipment.

Refusing delivery is not automatically the same as an approved return or valid withdrawal notice.

Customers intending to cancel or withdraw should clearly notify us.

No restocking fee will be charged for an otherwise eligible return.

37. Unclaimed Packages

Where a carrier holds a package for collection, customers should collect it within the permitted holding period.

If the shipment is not collected, it may be:

  • Returned to the sender;

  • Stored at additional cost; or

  • Otherwise handled according to carrier procedures.

If an unclaimed shipment is returned, available re-shipment or refund options will depend on:

  • The circumstances;

  • Applicable law;

  • Product condition; and

  • Our Return and Refund Policy.

38. Returned-to-Sender Packages

A shipment may be returned because of:

  • Incorrect address;

  • Incomplete address;

  • Unknown recipient;

  • Refused delivery;

  • Failure to collect;

  • Failed delivery attempts;

  • Customs issues;

  • Local restrictions; or

  • Carrier error.

After the returned shipment is received, we will review the circumstances.

If the return was caused by our confirmed error, we will provide an appropriate resolution without additional standard shipping cost.

If it resulted from inaccurate customer-provided information, reasonable re-shipping costs may apply where permitted by law.

39. Order Modifications

If you need to modify an order, contact:

info@mcgeeandco.shop

Requested modifications may include:

  • Product;

  • Model;

  • Size;

  • Color;

  • Finish;

  • Quantity;

  • Shipping address; or

  • Contact information.

We will make reasonable efforts to make requested changes before final fulfillment.

Changes cannot be guaranteed after preparation or shipment has begun.

40. Order Cancellations

Customers may request cancellation by contacting:

info@mcgeeandco.shop

The cancellation request should include:

  • Order number;

  • Customer name;

  • Email address used for the order; and

  • Cancellation request.

Orders may enter processing quickly.

Operational cancellation may no longer be possible once the order has been packed, transferred to a carrier, or shipped.

Mandatory statutory consumer rights remain unaffected.

41. Thirty-Day Return Period

Eligible products may be returned under our voluntary return policy within 30 days after delivery.

The voluntary return period begins on the date the applicable product is delivered.

If an order is delivered in multiple packages, the 30-day period for each product begins when that product is delivered.

A return request should normally be submitted before the 30-day period expires.

Submitting a return request does not automatically guarantee approval.

Our voluntary 30-day return policy does not reduce mandatory consumer rights.

42. Return Request Procedure

Before returning a product, customers should contact:

info@mcgeeandco.shop

The return request should include:

  • Order number;

  • Customer's full name;

  • Product being returned;

  • Product variation where applicable;

  • Reason for return;

  • Photographs if the product is damaged, defective, incorrect, or incomplete; and

  • Other relevant information.

We will provide appropriate return instructions.

Customers should generally not send voluntary returns before receiving instructions, except where doing so would conflict with mandatory consumer rights.

43. Return Processing Time

Return requests are normally reviewed within 1–3 business days after we receive the information reasonably required to evaluate them.

This administrative period does not include:

  • Return transportation;

  • International transportation;

  • Customs procedures;

  • Carrier delays;

  • Product inspection after receipt; or

  • Payment-provider refund processing.

Mandatory statutory refund deadlines remain unaffected.

44. Return Eligibility

Unless otherwise stated in our Return and Refund Policy, products submitted for voluntary return should generally be:

  • Unused beyond reasonable inspection;

  • Unaltered;

  • Undamaged after delivery;

  • Complete;

  • Free from customer-caused damage;

  • Returned with all relevant components;

  • Returned with assembly hardware;

  • Returned with accessories;

  • Returned with manuals where applicable; and

  • Returned in original packaging where reasonably possible.

For furniture and home décor products, customers should use reasonable care during unpacking, inspection, assembly, and repacking.

Damage caused by improper assembly, modification, misuse, permanent installation, drilling, cutting, painting, or customer-caused damage may affect voluntary-return eligibility.

45. Return Shipping Costs

If we confirm that a product was:

  • Damaged during delivery;

  • Defective when received;

  • Incorrectly supplied;

  • Missing essential components;

  • The wrong product;

  • The wrong size because of our fulfillment error;

  • The wrong color or finish because of our error; or

  • Otherwise affected by our confirmed mistake,

we will provide appropriate return instructions and bear reasonable return shipping costs where applicable.

For customer-preference voluntary returns, the customer is generally responsible for return shipping, subject to mandatory statutory rights.

Customers arranging their own return should use an appropriate trackable service and retain proof of shipment.

46. No Restocking Fee

mcgeeandco.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed fee or percentage solely because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

  • Customer-paid return shipping;

  • Customs duties;

  • Import taxes;

  • Brokerage charges;

  • Address correction costs;

  • Re-delivery charges;

  • Customer-caused damage;

  • Missing components;

  • Missing accessories; or

  • Other costs that are not restocking fees.

47. Return Address

Before returning a product, customers should contact:

info@mcgeeandco.shop

Approved returns should be sent according to the return instructions provided to:

mcgeeandco.shop
Am Porscheplatz 9
45127 Essen
Nordrhein-Westfalen
Germany

Telephone: +49 0201 519307

The return shipment should clearly identify:

  • Order number;

  • Customer's full name;

  • Product being returned; and

  • Any return reference provided by us.

We recommend using a trackable shipping method and retaining proof of shipment until the return process has been completed.

48. Exchanges

If you would like to exchange an eligible product, contact:

info@mcgeeandco.shop

Exchange availability depends on current inventory.

We may process an exchange by:

  • Providing return instructions;

  • Reserving another size, color, or finish;

  • Reserving a replacement product;

  • Shipping a replacement after receiving or verifying the original product; or

  • Asking the customer to return the original product and place a new order.

Any applicable price difference or shipping responsibility will be communicated before an exchange is completed.

49. Customer Communication Responsibilities

We normally communicate about orders using the email address or telephone number provided during checkout.

Customers should:

  • Provide a valid email address;

  • Provide a valid telephone number;

  • Monitor their inbox;

  • Check spam and junk folders;

  • Respond to legitimate verification requests;

  • Monitor tracking information;

  • Respond to carrier notices; and

  • Promptly notify us of delivery problems.

We are not responsible for delays caused solely by incorrect customer-provided contact information, except where applicable law provides otherwise.

50. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for unauthorized payment activity or fraud.

For certain orders, we may reasonably:

  • Request additional information;

  • Confirm customer identity;

  • Confirm billing information;

  • Confirm the shipping address;

  • Require delivery confirmation;

  • Require a signature; or

  • Cancel an order that cannot reasonably be verified.

Personal information used for verification will be handled in accordance with our Privacy Policy and applicable data-protection law.

51. Limitation of Shipping Responsibility

mcgeeandco.shop remains responsible for fulfilling its legal obligations concerning shipment and delivery.

Certain logistical activities may be performed by independent carriers, including:

  • Transportation routing;

  • Carrier scans;

  • Customs procedures;

  • Local postal operations;

  • Freight handling;

  • Delivery scheduling;

  • Delivery attempts;

  • Weather-related routing; and

  • Final-mile transportation.

Nothing in this policy excludes, restricts, or limits any right or liability that cannot lawfully be excluded.

Where this policy conflicts with mandatory consumer law, applicable mandatory law will prevail.

52. Relationship to Other Store Policies

This Shipping and Delivery Policy should be read together with our:

  • Return and Refund Policy;

  • Privacy Policy;

  • Terms of Service; and

  • Product-specific information displayed before checkout.

Where a conflict concerning return eligibility exists, the Return and Refund Policy will apply unless mandatory law requires otherwise.

53. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

  • Shipping services;

  • Carrier procedures;

  • Business operations;

  • Product offerings;

  • Customs procedures;

  • Legal obligations; or

  • Customer-service procedures.

The revised version will be published on mcgeeandco.shop with an updated “Last Updated” date.

Unless otherwise required by applicable law, changes will generally apply to orders placed after the revised policy becomes effective.

54. Contact Us

If you have questions about order processing, shipping, tracking, delivery, damaged products, missing packages, returns, or other shipping-related matters, please contact us:

Store and business name: mcgeeandco.shop
Email: info@mcgeeandco.shop
Telephone: +49 0201 519307
International telephone format: +490201519307
Business address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany
Return address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can assist you efficiently.

Shipping Summary

For clarity, our standard shipping terms are:

Order processing: 1–3 business days
Standard shipping time: approximately 6–9 business days after processing
Estimated total timeframe: approximately 7–12 business days
Standard shipping charge: Free for eligible orders
Tracking: Provided when available
Voluntary return period: 30 days after delivery
Restocking fee: None
Customer service email: info@mcgeeandco.shop
Telephone: +49 0201 519307
Business address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany
Return address: Am Porscheplatz 9, 45127 Essen, Nordrhein-Westfalen, Germany